- Terms and Conditions
- Privacy Policy
- Refund and Chargeback Policy
- Delivery Policy
- Prohibited Items
- Anti-Counterfeit Policy
Privacy Policy
Data we collect
- Merchants: name, email, mobile number, trade licence details, Emirates ID and bank account details.
- Shoppers: name, mobile number or email, delivery addresses and order history with the stores they buy from.
- Technical data such as IP address and browser type, for security and fraud prevention.
We do not collect or store card data; it is processed directly by the payment provider.
How we use it
To run stores, complete orders and deliveries, verify merchants, prevent fraud, comply with the law and contact users about their accounts.
Sharing
We share data only as needed with: the merchant the shopper buys from, payment providers, delivery carriers, hosting and messaging providers, and authorities when legally required. We do not sell personal data.
The providers we use are: Tap Payments, Tabby and Tamara (payments); OTO (shipping); D7 Networks (SMS); Resend (email); DigitalOcean (hosting and storage); Cloudflare (DNS, content delivery and security); and GlitchTip (error monitoring).
Security and storage
Data is encrypted in transit (TLS), sensitive secrets are encrypted at rest, and access is limited to those who need it. We comply with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Our hosting providers may store and process data outside the UAE.
Your rights
You can ask to access, correct or delete your data at support@tajr.ae. We reply within 30 days and keep only what the law requires us to keep.
Tajr Cloud Technology – Sole Establishment, Dubai, United Arab Emirates. Trade Licence No. 1653324. Email: support@tajr.ae · Phone: +971 50 776 0579